Refund policy

WE ENDEAVOUR TO DELIVER PRODUCTS FREE FROM DEFECTS TO PURCHASERS. ALL OUR PRODUCTS UNDERGO A THOROUGH QUALITY CHECK BEFORE BEING DISPATCHED.

HOWEVER, IF YOUR ORDER IS DAMAGED IN TRANSIT OR YOU HAVE RECEIVED THE INCORRECT PRODUCT FROM OUR END, AN EXCHANGE WILL BE ACCEPTED CONTINGENT ON OUR QUALITY CHECK. FOR EXCHANGE, PLEASE NOTIFY US WITHIN 7 DAYS OF RECEIPT OF THE OUTFIT VIA EMAIL AT PRINKTONIC@GMAIL.COM OR WHATSAPP AT +91-8860602660 WITH YOUR INTENT TO EXCHANGE.  TO ACCEPT YOUR EXCHANGE REQUEST, WE WILL REQUIRE PHOTOGRAPHS OF THE DAMAGED OR INCORRECT ITEM. UPON RECEIVING THE EMAIL WITH THE IMAGES, BASED ON THE DISCRETIONARY APPROVAL GIVEN BY OUR QC TEAM, WE WILL ARRANGE FOR YOUR DAMAGED OR INCORRECT PRODUCT(S), ALONG WITH THE ORIGINAL PACKAGING, TO BE COLLECTED. YOU MAY RETURN THE ITEM(S) IN THE ORIGINAL PACKAGING AND UNWORN CONDITION, AS PRIMARILY RECEIVED BY YOU. ITEMS MUST BE UNUSED, UNWORN, UNWASHED, FREE OF DAMAGE, STAINS, AND FRAGRANCES. THE TAG ON THE PRODUCT SHOULD BE INTACT.

WE'LL ARRANGE THE REVERSE PICK-UP OF THE OUTFIT AND ONCE IT PASSES OUR QUALITY CHECK, WE SHALL DISPATCH YOUR REPLACEMENT ORDER. THE FRESH OR CORRECT PRODUCT WILL BE DISPATCHED TO YOU ONCE WE RECEIVE THE RETURNED ORDER. IN CASE THE PRODUCT IS UNAVAILABLE OR OUT OF STOCK, WE WILL ISSUE A STORE CREDIT WHICH WILL BE VALID FOR 45 DAYS AFTER YOU RECEIVE IT.

PLEASE NOTE THAT AN EXCHANGE WILL ONLY BE ACCEPTED IF THE PRODUCT WAS DELIVERED TO YOU IN A DAMAGED OR DEFECTIVE CONDITION. 

THERE WILL BE NO EXCHANGE/REPLACEMENT ON CUSTOMISED ORDERS, SALE ITEMS, OR ITEMS PURCHASED USING A CREDIT NOTE OR GIFT COUPON. WE WILL NOT BE RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.

THE DELIVERY CHARGES FOR SIZE ALTERATIONS ARE INR 350.

CUSTOM-MADE ORDERS CAN ONLY BE ALTERED.

WE HAVE A NO-RETURN / NO REFUND POLICY.