USE CODE "PT10" TO GET 10% OFF ON YOUR FIRST ORDER
SHIPPING & DELIVERY
Once you place an order with us, you will receive a confirmation on your registered mobile number and email ID. Your order will then be dispatched and delivered to you within 7-10 business days.
All our dispatches are processed from our warehouse and head office, which are located in New Delhi.
We offer free shipping within India, for all orders.For Express orders, we charge an additional fee of Rs. 500 on the total amount.
We endeavour to dispatch all orders within 5-7 business days. Once the package has been dispatched, the shipping details and tracking number will be shared with you, with which you can track the status of your order on www.shiprocket.in.
RETURNS & REFUND
Yes, we do offer an exchange for size. Your order would be eligible for an exchange within 7 working days of receiving the item. If you do wish to process an exchange, you need to return the item(s) to our address, at your own expense. The new shipping charges will also have to be borne by you.
No, there will be no option of return/exchange/replacement on sale items, pre-orders or customised orders.
Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you must notify us within 3 days of receiving the package.
SIZES & FABRIC
The standard size chart is attached to each product page to help you pick your size. You may also reach out to our team via WhatsApp (+91-8860602660) or prinktonic@gmail.com
Unfortunately, we do not offer customisations or alterations on our clothing line.
All our designs are made with either linen blend or moss and our linings are made of Cotton Mulmul. To know more about the fabrics, you can refer to the ‘Know Your Fabrics’ page.
Yes, we do get fresh stock of products that have been sold out. Since our products are all handcrafted, it could take upto 3-4 weeks to replenish the stock. Please note that our limited edition pieces might not be re-stocked once sold out. You could also write to us on prinktonic@gmail.com or WhatsApp us on +91-8860602660 so we could update you on the status of the production.
All our products have already been treated and gone through a cycle of washing while in production. Hence, there will be no shrinkage. However, we recommend that you hand wash in cold water or dry clean your garment when necessary.
PAYMENT
We accept payments through Debit and Credit Cards, wallets and net banking through a secure online server. All the orders are processed through a secured checkout system. We also offer Cash on Delivery, at an additional charge of 3% on the total amount. Bank transfers are accepted upon special requests.
Yes, at Prink Tonic, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and Credit Card information through our systems. All order are processed through a secure checkout system.